GasIT
GasIT Products Technical Support Portal

Hello, how can we help?

Suggested knowledgebase articles:

Welcome to GAS IT's Technical Support Knowledgebase

Welcome to the GAS IT Technical support after-sales system.

Please note our Main Office & Warehouse hours are : 9 am to 5 pm Monday to Friday.  We are closed at weekends and during this time our phones and emails sent to the main office will not be answered until we return on the Monday. 

Please visit the online Knowledgebase first by typing in your question as it might have your tech answer there. If you can't find your answer please do not hesitate to contact our Technical team via the 'raise a ticket' function here and we will reply as soon as we can.

Once a ticket is answered by a member of the GAS IT Tech support team it will automatically close 48 hours later if you do not reply. You can always re-open a ticket at anytime to continue.

As this service is for Post Sales Tech support, If you want pre-sales advice please contact the GAS IT sales team directly at GAS IT Pre-Sales Support Team or ring 01845 523213

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
How do I refill my GAS IT Self Refillable Bottle or Gas Tank.

Category: Pre-Install Questions.

Firstly, Please don't confuse our GAS IT Self refillable gas bottles and Self refillable gas tanks, with normal exchange type gas bottles.   All GAS IT bottles and tanks are solely designed to be self...

GAS IT Technical Support & product install

Category: What to do first?

If you have any GAS IT related questions this is where it should be. Contact GAS IT Technical Support via a ticket if you have a questions not listed here and we will update the GAS IT knowledgebase a...

What's the Red plastic cap in the brass valve on a GAS IT Plus bottle?

Category: GAS IT Bottles

Within the GAS IT Plus bottle valve set you will see a red plastic cap that's stuck in a brass valve. This cap is not designed to be removed and the PRV is not designed to be played with or adjusted. ...

I've bought a new GAS IT bottle, what do I need to know and do first?

Category: What to do before attempting install.

GAS IT Bottles shipped by courier & gauge functionality check before first fill up or fitting.   How to fit the mechanical gas level indicator to your GAS IT bottle, how to test the gauge is worki...

Outlet Valve on gas bottles letting small amount of gas through, usually found when closed on Habitational check ( Letby )

Category: GAS IT Bottles

Please note ( Update December 2020 ): In over 30 years of selling our German made outlet taps in the many hundreds of thousands, we have never had to supply a replacement tap or remove and change a ou...

GAS IT Hi Low (HiLo) Pressure Gauge Instruction.

Category: Product Sales Information.

Click link below for the GAS IT Hi Low ( HiLo) Pressure gauge instructions.

Click above heading to enter GAS IT tank First section

Category: GAS IT Tanks

Click above to enter the Tech section on GAS IT tanks

Click above heading to enter Gas Bottle First section

Category: GAS IT Bottles

To see what to do first, click the main heading

Visit the GAS IT Youtube channel to see online videos of help & advice

Category: Product Sales Information.

Head over to the GAS IT Youtube channel where we show and talk you through what options you have and what items are needed when buying a GAS IT products. Click here to head straight over to it. https:...

How can i make my LED display and gas level reading more accurate in my gas tanks?

Category: Pre-Install Questions.

All gas cylinders have design limitations when they are used to send the gas level to the LED or to the manual gauge and this is simply because of the shape and size of the cylinder, the angle of the ...

View entire Knowledgebase