Gas-IT Returns & Refunds Policy

Returns & Refunds FAQs

How do I cancel my order?

Please contact us by phone or email to cancel your order.

Can I return a product, exchange it or get a refund?

Information is available in our terms & conditions page.

Which products are excluded from the returns policy?

Items excluded from our returns policy will identified in the product description.
Please see our terms & conditions for full details.

How long do I have to return an item?

Please see our terms & conditions for full details.

Is there a charge for returning a product?

Returns are free of charge. Please see our terms & conditions for full details.

When will I be credited for my return?

Once the goods have been collected, it will usually take 7 days for the refund to process back to the issuing card.

I have not received my refund?

Please allow 7 days from cancellation or collection date for the refund to be process back to the issuing card, if 7 days have passed then please contact us to confirm the refund has been processed.

I have received an incorrect item?

If you have received an incorrect item, please contact us to arrange for the correct item to be delivered. Please see our terms & conditions for full details.

I am unhappy with the quality of my item, what do I do?

Contact us by phone or email and we will be happy to arrange return or replacement under our returns policies.

How do I arrange a replacement item?

Contact us to discuss your options under our returns and refund policies, 

I have lost my receipt?

Your order number can be used in the absence of a receipt.